Shipments and Returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped via The Courier Guy Worldwide Express. You can track you parcel at http://thecourierguy.co.za/tracking_home.php

Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. The product will be examined in detail before shipping to ensure your product is in pristine condition.  Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

You can return an unwanted product to us provided: 

  • it is undamaged and unused
  • it is in the original packaging, which must be undamaged and in its original condition
  • it is not missing any accessories
  • you log a return with us within 7 days upon receiving the product

We will collect the product from you at no charge if the product is damaged or there is a manufactures fault. If there is no fault with the product you will be required to pay the courier fee. Our courier is entitled to refuse collection of a product that is not properly packaged for transport. 

Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).  Please bear in mind that refunds can take 5 - 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.